Canfield is committed to serving our patients while providing a safe and positive experience for all who enter our clinic.
Based on expert guidance, we have modified our schedule to minimize social contact during the novel coronavirus (COVID-19) outbreak. We are committed to seeing any patient that is ill and in need of care, while working to ensure our clients and patients have the safest experience.
Modified business hours
OPEN: Monday through Friday, 8 am to 5 pm
SATURDAY: Open 8:15 am to noon
- For safety, there is a minimum amount of staff in the hospital daily (one doctor only), and a reduced number of cases seen per day.
- All non-urgent appointments and procedures will be re-scheduled. We are seeing primarily urgent/illness cases only.
- Clients calling with a sick pet that needs medical attention will be asked about human illness for themselves, household members, and others with whom they may have been in recent contact.
- If you have an appointment, please call from the parking lot to let us know you have arrived. A team member will come out with our leash to take your pet in for services. Step out of your vehicle with your pet leashed. Our staff will replace your leash with ours for the visit. Wear a mask for the transfer to our staff. Owners without masks will be asked to reschedule. Once your pet is inside, we will call you with any questions required to complete the appointment, and take credit card payment over the phone. Our team member will then bring your pet, any medication, food, invoice, etc., back to you. Pet transfer will occur outside your vehicle with both parties wearing masks.
- Telemedicine virtual consults will be suggested for appropriate cases to maintain social distancing. Learn more.
- Puppies and kittens will be seen as scheduled to keep their vaccines up-to-date.
Please call (585) 383-1110 if you have a pet with immediate care needs.
If your pet requires urgent care or has a medical emergency, and you are ill, please arrange for a trusted friend, neighbor, or healthy family member to transport your pet to our hospital. If you call ahead, we will gladly accommodate your representative following the procedures outlined above.
Some patients may be directed to Veterinary Specialists & Emergency Services (open 24 hours, (585) 424-1277) or Animal Urgent Care at Pittsford Animal Hospital (open Saturday 8 am to 8 pm and Sunday 9 am to 5 pm, (585) 271-7000).
Medication refills and food orders
Please use our online pharmacy, Vetsource, for convenient ordering and delivery to your home. Be sure to order in advance of need.
Orders placed at Canfield will take a minimum of 24-48 hours to prepare with payment required over the phone. We will place orders in the pick-up box on the left side of the hospital for pick up.
- Doctors not physically in the hospital will be available during business hours (Monday through Friday, 9 am to 5 pm) for telemedicine consults:
- If you would like to connect with our team from home, visit the Canfield page on the TeleTails website. Then download the TeleTails mobile app and enter our code CANFIELD. Select "start a consultation" and choose a doctor.
- Expect a response time of one to two hours during business hours.
- If an in-hospital appointment is required following the virtual consult, the fee is reduced.
- Outside business hours, if you do not receive a reply within one hour, please call Veterinary Specialists & Emergency Services (open 24 hours, (585) 424-1277).
We have discontinued online scheduling temporarily to ensure we can see immediate need patients. Please call (585) 383-1110 if you have a pet with immediate care needs.
Thank you for your patience
Visit our website often as the situation changes. Also check your email for current information.
COVID-19...what you need to know
- Protect yourself and your pet against novel coronavirus (COVID-19).
- For more information and health guidance regarding COVID-19, visit the CDC or WHO websites.
- For reliable local information on coronavirus, visit urmc.rochester.edu/coronavirus.
- For questions about COVID-19 and your pet, read COVID-19 FAQ for pet owners.
- Make a plan for your pet. New York State Veterinary Medical Society recommends pet planning in case you need help caring for your animals due to COVID-19. Read more.